RETURN & REFUND POLICY

Unfortunately, due to health and safety regulations, we are unable to offer refunds for any opened products. The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of The Best Eco Straw Ltd, Please contact us to make a claim for refund or replacement. All claims are individually assessed and approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created. All claims must be made within 7 days of receipt.

We are happy to discuss any issues you may have with our products or service.